Compliant with the European Union "Distance selling directive".
_{(The Cooling off period (4c) is limited to consumer transactions within the European Union only.)
(Not applicable to Business to Business or auction transactions).}

1c.International Delivery

International Orders (stock items) are normally despatched within one to two working days from clearance of payment. Expected delivery being within 5 to 10 working days from the date of order placement. Expected delivery dates are dependent on the weight/size of your order and/or the shipping destination.

International delivery will be by Royal Mail Airmail or Parcel Force Worldwide this will be dependent on the weight/size of your order and/or the delivery destination.

We hope to offer alternative quicker International delivery options in the very near future, if this is your current requirement please contact us.

1d.Additional delivery instructions

while you are completing your online order if you have any requests concerning delivery let us know this by entering details in the "Add Comments about Your Order" Box. Such information can include a request to delay your order for despatching at a later date. Please note we cannot accept any alternative delivery address requests when paying by credit/debit card.

1e.Delay of delivery

in the event that all or part of your order is not available, we shall notify you by e-mail as soon as possible. Unavailable stock and special order items are normally despatched within 5 to 10 days. We will attempt to keep you regularly updated on any items ordered that are likely to be on back order for more than 14 days. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the item(s).

We will endeavour to deliver goods within the times stated but any dates we specify are approximate only and we will not be held liable for any delay or failure to achieve any delivery or other date.

2.Postage (Delivery) Charges

2a. Calculation of charges

Postage charges are calculated based on the weight of the product including packaging, delivery address and handling charges.

You can view your estimated postage charges to your selected country address by adding any product to your Shopping Basket. The delivery charges are listed below the shopping basket where you can select (if applicable) a postage method.

Your final choice of Delivery method will be made at the checkout stage of ordering.

Occasionally delivery charges quoted and/or charged may be insufficient to cover the costs of delivering orders. This may be due to:

1. Volumetric weight of the package having a higher charge than the actual order weight.
2. Inaccessible or adverse address location.

If this is the case we will contact you before despatch to inform you of any additional charges. You will then be informed of the optional arrangements and if necessary we will cancel and refund any payments made.

3c.Damage on Delivery

Always examine the packaging at the point of delivery before signing for any package. If the package appears to be damaged in anyway Insist on writing a note on the carriers delivery consignment note. It is then your responsibility to inform us of any damage to products within 7 days of delivery.

3d.Shortages

Always check the number of packages as shown on the carriers delivery consignment note. Any shortages must be noted on the consignment note. It is then your responsibility to inform us of any shortages within 7 days of delivery.

3e.In-correctly supplied goods

Please notify us immediately if any incorrectly supplied goods have been sent to you. It is your responsibility to inform us within 7 days of delivery.

3f.Non-delivery

Please notify us within 7 days from the expected delivery date of a non delivery.

4. Returns & cancellation of orders

Please note: Very Important:
No product may be returned for any reason without the prior approval of UKtools.

If you intend to return any product or order to UKtools you must first contact us to request a Returns Merchant Authorisation number (RMA).

4a.Proof of purchase

Products bought only from this store may be returned directly to this store.
electronic receipt, proof of purchase will be required.

4b. Packaging

Customer must take care to securely package all goods including the original packaging and the RMA number must be clearly identified on the outer packaging.
The RMA number will enable prompt processing of your returns. (Failure to display the RMA may result in the rejection of your return.).

Customer is responsible for returning products to UKtools at the Customer"s risk and expense. It is recommended that you should use a recorded delivery service with adequate insurance and keep a record of proof of posting.

4c.Unwanted Goods

UK Any stock order placed that has been correctly supplied by UKtools and is subsequently not required can be returned to us unused, within 7 days of receipt of goods,This is only applicable if goods remain in a "as new" and unused condition including all parts and packaging remain in tact. All Un-wanted returns will subject to a handling charge of 25%. The cost of return carriage must be paid by the customer.

Send a written notice of cancellation by email, fax or post, to:

UKtools
Customer Services
Unit 13 Riverside
Bolton
BL1 8TU
United Kingdom

Fax: 0870 44 60 266

4d.Special orders

Non standard stock items or Special orders (including spare/replacement parts) cannot be cancelled once the order has been processed.
Standard stock orders can be cancelled prior to despatch without penalty.

4f. Ownership of Goods.

Any product(s) returned to UKtools shall become the property of UKtools. If UKtools determines that failure of the product(s) was not a result of a defect in materials or workmanship within the terms of the manufacturer's warranty, UKtools reserves the right to charge Customer for the parts. UKtools will advise the Customer prior to assessing these charges.

5. Quick Checklist of Returns procedure

1. Send email to UKtools with reason for return. Including:
   
• Your name
• Address
• Order Number or Invoice Number of original Purchase
• Product code/description
• Reason for return
• Action Request
  

2. On instruction from UKtools.
   
• Address label with RMA number
• Package goods to return complete with any parts/accessories notes etc. (unless specified to return any part(s) only).
• Package in a protective way (to be safe for handling & secure enough not to be accidentally opened).
• On posting obtain adequate Insurance & Proof of posting.
  

Taxation and VAT

VAT is calculated on delivery destination. All orders to destinations within the UK and the European Union (EU / EEC) will have VAT added to the value of the order.

All Orders delivered to destinations outside the European Union (EU/EEC) do not have to pay VAT but orders may be subject to local sales or import duty, of which are not included in our prices. Any Payment due of theses taxes or duties will be the responsibility of the customer on or following delivery.

VAT REGISTRATION No: 525 5109 63

Any Questions?
UKtools welcomes your questions and comments about Postage & Returns. Please email to Customer Services via our Contact page.